An exciting opportunity has arisen to join LSL Property Services PLC, one of the United Kingdom’s largest property companies, at our Cheadle Customer Support Centre. LSL Property Services plc is a leading provider of residential services to its customer groups; offering services including estate agencies, lettings, surveying and mortgage advice through brands such as Reeds Rains & Your Move estate agencies.

Here at Cheadle we are looking for individuals who are able to develop great relationships through telephone contact with our existing customers and that are keen to be involved in delivering service excellence for the customers in their journey towards their new homes.

The role involves helping customers understand the home move process and selling the benefits of our proposition. Offering full training and promoting on-going development through LSL Property Services PLC, this position offers the opportunity to thrive within a fulfilling environment.

Basic Hours: 37.5 hours per week. (Monday to Friday 09.00 to 17.30)

Role purpose: Introducing Homefast Conveyancing Services to both Your Move & Reeds Rains customers. Assisting sellers and buyers with the initial paperwork and appointing a suitable law firm from our panel. We provide a personal service to customer, branches and panel law firms.   

Experience: The ideal candidate will be customer service focussed and ideally with some form of experience gained from either Estate Agency or Law Firm / Conveyancing work.

Competencies: The ability to have a personal impact, a natural team player, Customer care focus, able to demonstrate organisation and time management, makes things happen, flexible and adaptable.

Technical Skills/Competencies/Behaviours:

• Proven customer service skills
• Strong oral and written communication with an excellent telephone manner
• Basic knowledge of Microsoft Office
• Adherence to processes and service standards
• Strong team player
• Reliable and Dependable

Benefits/General Information:

• Basic salary to £23.400 plus commission with an OTE of £35,000
• Wide array of tax savings, Health Care Plan, Cycle to Work scheme) and employee benefits (including discounted gym memberships, cinema tickets and shopping vouchers)
• Career progression is encouraged into varying positions across Financial Services, Estate Agency, Management and further roles

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We are an equal opportunity employer and value diversity at our company. We do not discriminate on your background or needs, if you require any adjustments to make the recruitment process easier please let us know.